All companies under the Coscharis Group have pledged to re-dedicate their energies to deliver value for money to their numerous customers in all ramifications of their customer engagement.
According to a Press Release made available to Transport Day, this position came after rigorous brain storming sessions by all members of Board of Directors of all the companieswithin and outside Nigeria.
These sectors include Agro – Allied, Information Technology, Health, Beverages, Logistics / Leasing, Automotive, Property and Chemical & Allied with the promissory note to deliver total positive brand experience in the year 2025 and beyond. Coscharis’ promise is to give top notch customer brand experience that will further endear all their brands represented in Nigeria to various customers across board.
Speaking at the recently held retreat in Lagos, the Chairman, Coscharis Group of Companies, Dr. Cosmas Maduka, CON charged the team to continually delight all customers by going extra mile to deliver the actual value for money as the Company’s pay off line states.
In his words, “in the present dispensation where all the customer demand for is excellent service and value for their hard earned money, we do not have a choice rather than to go extra mile at all times not just to win a new customer but to retain them and earn their respect to naturally become our brand ambassadors. For us to remain an institution that is timeless in relevance as our vision, we have to constantly be driven by our brand promise to deliver value for money at all times in all our engagements with our customers in all ramifications especially in the ever dynamic business environment”.
Strategic topics with global best practices as business scenarios were discussed during the strategy sessions with respected scholars as Guest Speakers.
The respected Professor of Marketing from Lagos Business School, Lagos, Professor Tayo Otubanjo delivered an impactful lecture on ‘Strategic Product and Corporate Marketing in economically challenging times’, while Sam Cookey Jnr, a Change Leadership Consultant gave a robust lecture on ‘Leading in turbulent times’.
The entire two day retreat was facilitated by another Scholar in person of Dr. Franklin Ngwu, an Economist, Associate Professor in Strategy, Governance and Risk Management with the Lagos Business School, (Pan – African University), Lagos.
In his closing remarks to end the retreat, the Deputy Group Managing Director, Coscharis Group, Mr. Fred Amobi charged the Managing Directors of the various Companies within the Group on the importance of ensuring that all the strategic imperatives and actions agreed during the retreat should be cascaded to their teams so that everyone will be fully aware of the focus which will make for successful implementation.
