The Federal Road Safety Corps (FRSC), and the Nigerian Export Processing Zone Authority (NEPZA), among others have been identified as the least-performing Ministries, Departments, and Agencies (MDAs), on ReportGov.ng, Nigeria’s official public service complaint platform, according to the Nigerian Communications Commission, NCC.
ReportGov.ng is a feedback and complaint resolution platform designed to address service-related concerns with federal MDAs.
Established in July 2016, by the Presidential Enabling Business Environment Council, PEBEC, under former President Muhammadu Buhari, the platform seeks to eliminate delays and restrictions in Nigeria’s business environment, aiming to foster growth and ease of operations.
NCC’s latest statistics for November revealed that FRSC received seven complaints but failed to resolve any, with a zero percent response rate.
In the same vein, the NEPZA which recorded just two complaints, also did not resolve any, and accordingly, recorded zero percent response rate.
Also, the NCC report said the complaint portal recorded just one complaint for SEC, which it neither responded to nor resolved either.
However, in contrast, three MDAs recorded top performance by demonstrating excellent complaint resolution rates.
They include the Nigerian Maritime Administration and Safety Agency, NIMASA, which received two complaints, resolved both, and achieved a 100 percent response rate.
Also, National Drug Law Enforcement Agency, NDLEA, addressed and resolved its single complaint with a 100 percent response rate while Central Bank of Nigeria, CBN, successfully resolved all 10 complaints it received, maintaining a 100 percent response rate.
